Hello! I’m Emily, a designer based somewhere in Quebec.

For the past decade, I’ve designed products for complex, high-stakes work, from merchant operations to marine navigation. Most recently, I spent six years at Shopify, designing tools that help merchants run their businesses.

My path into design wasn’t linear. I started with a BBA in Economics, then worked as a craftsperson and a consultant on projects from nuclear power to jet fuel. I studied industrial design, then earned an MFA in Interaction Design from Umeå Institute of Design in Sweden. Those years brought together the things I’d been circling all along: people, technology, business, systems, and making.

What I’m good at: turning messy problems into powerful tools for people. I lead through ambiguity, from setting direction and prioritizing with product and engineering to staffing. I’ve taken products from early research to final UI. I also love bringing teams together in workshops, whether that’s a pre-mortem at kickoff or a creative ideation session.

I have a particular soft spot for NBDs (Never Been Dones).